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VX-Touch

The digital portal that transforms customer experience and accelerates growth.
VX-Touch

PRODUCT HIGHLIGHTS

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DIGITAL SELF-SERVICE
REIMAGINED

VX-Touch offers a comprehensive digital self-service framework spanning sales, onboarding, billing, ticketing, subscriptions, plans, and analytics. Built for mobile, fibre, fixed-line, satellite, and fixed-wireless services, VX-Touch integrates with your business systems to deliver seamless customer experiences.

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LEVERAGE THE POWER OF DEEP ENGAGEMENT

Get closer to your customers with VX-Touch.  Transform your customer experience strategy with a digital engagement interface designed to optimise onboarding, account management and subscriptions, as well as ticketing,  payments and more.

CUSTOMER NEEDS

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CUSTOMER EXPERIENCE
Your customers expect digital-first experiences. With telecoms receiving some of the lowest NPS scores across all industries and customer experience accounting for over 70% of churn, you need a modern self-service portal that meets today's expectations.
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REVENUE PROTECTION
Without a seamless digital channel, you're missing upsell and cross-sell opportunities. Customers want to explore upgrades, add services, and manage subscriptions on their own terms. You need to make it effortless.
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SEAMLESS CORPORATE ONBOARDING
Enterprise customers demand rapid activation. Manual onboarding processes that take weeks cost you deals and delay revenue. You need automated, "account-in-a-box" capabilities that get corporate clients live in hours, not weeks.
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REDUCED SUPPORT LOAD
Your call centers are overwhelmed with routine inquiries about usage, billing, and service changes. You're pressured to reduce operational costs while improving service quality, requiring customers to self-serve efficiently.
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DEFRAGMENTED EXPERIENCE
Customers manage multiple services - mobile, broadband, TV etc, but are forced to use different portals, call different numbers, or visit physical stores. You need one unified digital experience across all services and touchpoints.
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VAS-X SOLUTIONS 

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ACCELERATE ONBOARDING
VX-Touch delivers fully automated corporate account creation with streamlined workflows, reducing onboarding from weeks to hours and capturing revenue faster.
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TRANSFORM CUSTOMER EXPERIENCE
Provide an intuitive, modern web portal that empowers customers to self-serve 24/7. With one-click service and billing management, you'll dramatically improve satisfaction scores and reduce churn.
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UNLOCK REVENUE GROWTH
Turn your portal into a revenue engine. VX-Touch intelligently surfaces upsell opportunities, enables instant service additions, and makes upgrades frictionless, seamlessly driving ARPU.
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DEFLECT SUPPORT COSTS
Empower customers to manage their own accounts and modify services without agent assistance. Reduce call center volume by 40-60% while improving customer satisfaction through instant self-service.
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UNIFY THE EXPERIENCE
One portal for all customer segments - enterprise, wholesale, retail, and consumer. One interface for all services. Multi-tenant architecture delivers personalized experiences while maintaining efficiency.
VX-TOUCH
Empowering Customers. Accelerating Growth. Reducing Costs.

VX-Touch is a comprehensive digital self-service portal built specifically for telecommunications providers. Designed for enterprise, wholesale, retail, and consumer segments, VX-Touch delivers a modern web experience that transforms how customers interact with your services.

Integrated seamlessly with VX-Sync and other BSS/OSS systems, VX-Touch provides real-time visibility and control over accounts, services, usage, billing, and support - all through an intuitive interface that customers actually want to use. Whether activating a new corporate account, upgrading a consumer bundle, or managing fleet connectivity, VX-Touch makes it simple, fast, and satisfying.

With support for prepaid and postpaid mobile, fibre, fixed-line, satellite, and fixed-wireless services, VX-Touch adapts to your business model and scales as you grow. From startup MVNOs to established Tier-1 operators, VX-Touch delivers the digital experience your customers demand.

VX-TOUCH DEALS WITH THESE CHALLENGES:

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Poor Customer Experience
Telecoms face 25-40% annual churn in emerging markets, with 70% attributed to poor customer experience. Outdated portals and phone-based service frustrate digital-native customers who expect seamless self-service across all touchpoints.
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Manual Onboarding Bottlenecks
Corporate sales cycles stall when account activation takes weeks of back-and-forth. Manual processes for credit checks, service configuration, and provisioning delay revenue and create frustration - costing you competitive deals.
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Hidden Upsell Opportunities
Revenue sits untapped because customers don't know about new services, can't easily upgrade, or abandon complex purchasing flows. Without intelligent recommendations and one-click upgrades, you leave money on the table.
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Escalating Support Costs
Call centers field thousands of routine requests- usage queries, password resets, plan changes etc. that could be self-served. High handle times and agent costs erode margins while customers wait on hold.
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Disconnected Service Management
Customers juggle multiple logins, apps, and channels to manage different services. Lack of unified visibility creates confusion, increases support contacts, and degrades the overall experience—especially for multi-service customers.
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and transform customer experience with digital self-service
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