“With the successful implementation of VAS-X’s VX-VIEW Converged Billing System, TNM is now enabled to focus more on their Customers and Products than on their Billing System”

“VX-VIEW is managing the post-and-prepaid customer base, producing accurate on-time invoices and ensuring timely revenue collections”.

TNM MALAWI

TNM Malawi started as a Joint Venture in 1995 between Telekom Malaysia and then government owned MTL (Malawi Telecommunications Ltd). In April 2007, TNM became 100% Malawian owned, the first Malawian operator with innovative products and services. With restructuring and investment initiatives and a Malawian identity, TNM proved to have the potential to become a very strong brand. TNM has a range of pre-and-postpaid product offering GSM, GPRS and EDGE as well as 3.5 generation network enabling advanced high-speed broadband multimedia services.

With an increase in over 35% in market share, TNM had around 2.5 million subscribers, as at 2012.

 

THE CHALLENGE

  • To manage both Pre-and-Postpaid Subscribers from a single platform;
  • To ensure accurate provisioning of subscribers;
  • Faster near real-time rating of subscriber calls;
  • Standardized workflow option to manage customer care;
  • Flexible customer packages;
  • Efficient revenue collections;
  • Loyalty and incentive schemes;
  • Improved customer service;
  • Innovative technology and product development;
  • Increasing profits;
  • Timely invoicing and correct billing.

 

THE SOLUTION

The VX-VIEW Converged Billing System is an enterprise-class, multi-language, multi-currency system designed to manage telecommunications operators Billing platforms.

The system provides a variety of modules to accommodate the various challenges experienced by TELCO operators.

  •    Customer Relationship Management (CRM)
  •    Converged Billing
  •    Roaming Management System (RMS)
  •    Interconnect Accounting
  •    Mediation
  •    Provisioning

 

THE RESULT

  • After implementation of VX-VIEW, TNM’s revenue collections increased;
  • Invoices were more customer friendly, reducing the number of calls to customer care;
  • Faster provisioning ensured customers were activated faster allowing call revenue to increase;
  • Various loyalty and incentive schemes, reduced CHURN and also increased revenue via promotions;
  • With near real-time mediation postpaid subscribers stay within their requested usage limit ensuring a better customer experience;
  • Service application ensured a uniform customer experience;
  • Accurate invoices reduced the number of call disputes and increased the call revenue.